Miha Menegalija's Mastery in Designing Your Dream Yacht Charter
Have you ever wondered what makes a yacht charter truly unique and unforgettable? Join us on a voyage as we explore the world of bespoke yacht charters with Goolets’ Chief Customer Officer, Miha Menegalija. From meticulous planning to seamless execution, discover how he ensures each detail is tailored to perfection. In this exclusive interview, Miha shares insights on how he crafts unforgettable moments for every guest.
Watch Miha's whole interview:
Tell us a bit about your role at Goolets
"I'm the Chief Customer Officer at Goolets always seeking to better understand how I can make life good for our guests before and during a yacht charter."
How do you ensure the yacht crew gets everything right, like dietary preferences and special requests before guests set sail?
"Our guests' preferences and special requests are meticulously catered to before they set sail is a cornerstone of our service philosophy. I believe that the success of each charter lies in the details:
• Personalized Pre-Charter Planning
• Direct Communication with the Crew
• Ongoing Support and Flexibility
• Feedback and Continuous Improvement"
How do you turn guest interests into memorable experiences onboard?
"Starting with active listening and giving honest feedback on their preferences to personalization of the charter and accompanying activities. Beyond meeting expressed desires, we strive to surprise and delight our guests with thoughtful gestures and unexpected moments that enrich their journey."
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What's the secret to organizing unforgettable wine tastings and gourmet experiences on land?
"The secret to organizing unforgettable wine tastings and gourmet experiences lies in our dedication to three key principles:
• expert knowledge
• personalized curation
• storytelling"
Which excursions or tours in Croatia do you recommend to your guests?
"This depends on their preferences, the type of group, and the purpose of the charter. For each type, the exploration of Korčula Island can be done differently. :)"
How do you ensure guests have smooth, hassle-free excursions and tours during their charter?
"As already mentioned all starts with personalized pre-charter planning. The second is the selection of the knowledge guides and reliable partners with whom we have cooperated for several years. As the weather during the charter can change, hence the route and all the activities need to be reorganized. Monitoring the charter and staying in touch with the crew and guests enables us to react on time to maintain a great experience."
Which sailing routes in Croatia do you recommend and why?
"Croatia has more than 1200 islands and different towns along the coast that offer various activities and experiences. I would say that there are so many variations depending on the guest's preferences. When I get their expectations I provide them with all the detailed information in order to overwhelm them."
Tell us about your magic touch in arranging seamless transfers to and from the yacht
"Starting with comprehensive pre-arrival coordination and upon their arrival, guests are greeted by a professional transfer service. Throughout the transfer process, our guests have access to 24/7 support from their concierge. This ensures that any unexpected changes or requests can be accommodated quickly, providing peace of mind and the flexibility to adapt to our guests’ evolving needs."
How do you keep guests happy and supported throughout their charter journey?
"Keeping our guests happy and supported involves a blend of meticulous planning, attentive service, and the constant pursuit of excellence. By personalizing each journey, engaging with our guests to understand their needs, and discreetly elevating their experience, we ensure every charter is not just a trip but a collection of unforgettable moments."
Share a story of a tricky situation you've managed to turn around for delighted guests.
"One of the most common is the lost luggage. In such cases, we cooperate with our transfer partners to provide the lost baggage in the shortest time possible, when it arrives at the airport to their yacht location."
As our journey through the world of bespoke yacht charters comes to a close, we invite you to embark on your unforgettable adventure with Goolets. Whether you dream of cruising the crystal-clear waters of Croatia or exploring other exotic destinations, our team is here to tailor an experience that exceeds your expectations. Send us an inquiry and let us craft the perfect yacht charter experience just for you. Your dream getaway awaits – don't miss out on the opportunity to make memories that will last a lifetime.
